Shipping policy
At LMT Creative, we work hard to create and ship your order as quickly as possible. Please review the processing and shipping information below before placing your order.
Processing Times
Custom & Personalized Orders
Custom and personalized orders that require a proof will typically ship within 1–2 business days after your final proof has been approved.
The 1–2 business day processing period begins when we receive your approval, not when the original order is placed.
Delays in responding to proof requests or providing necessary information may delay the production and shipment of your order.
All Other Orders
Orders that do not require proof approval will typically ship within 5–7 business days after the order is placed.
Business days are Monday through Friday and do not include weekends or major holidays.
Shipping & Delivery Times
Processing times refer to the time required for us to create, prepare, and ship your order. They do not include the time your package spends in transit with the shipping carrier.
Estimated delivery dates shown at checkout are estimates and are not guaranteed unless a guaranteed shipping service is specifically offered and selected.
Once your order has shipped, you will receive tracking information when available.
Carrier delays caused by weather, holidays, high shipping volume, service disruptions, or other circumstances outside of our control may affect delivery times.
Rush Orders
If you need an order by a specific date, please contact us at support@lmtcreative.com before ordering or as soon as possible after placing your order.
We will do our best to accommodate time-sensitive orders, but requested delivery dates cannot be guaranteed unless expressly confirmed by LMT Creative.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us as soon as possible if you notice an error in your shipping address. We cannot guarantee that an address can be changed once an order has entered production or been shipped.
Additional shipping charges may apply if an order is returned to us because of an incorrect or incomplete address provided by the customer.
Lost, Delayed, or Damaged Packages
If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at support@lmtcreative.com and we will help you determine the appropriate next steps.
If your order arrives damaged, please contact us within 14 days of delivery and include your order number and photographs of the damaged product and packaging when possible.
International Orders
International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.
International delivery times may vary due to customs processing and other circumstances outside of our control.
Questions
If you have questions about the production or shipping timeline for your order, please contact us at:
LMT Creative
support@lmtcreative.com