Refund policy

We want you to be happy with your order. Because many LMT Creative products are custom-made or personalized specifically for you, our return policy differs for personalized and non-personalized items.

Custom & Personalized Items

All custom, personalized, made-to-order, and specially created items are final sale and are not eligible for returns or exchanges, unless the item arrives damaged, defective, incorrect, or we made an error in fulfilling your order.

This includes, but is not limited to, items customized with names, dates, photos, addresses, artwork, wording, colors, or other customer-requested details.

Please carefully review all names, dates, spelling, addresses, photos, personalization details, and other information submitted with your order. We are not responsible for errors in information provided or approved by the customer.

If we made an error with your order, or your item arrives damaged or defective, please contact us within 14 days of delivery at support@lmtcreative.com. We will review the issue and, when appropriate, arrange a replacement, correction, or refund at no additional cost to you.

We may request photographs of the item and packaging to help us evaluate damage, defects, or fulfillment errors.

Non-Custom Items

Non-personalized items may be returned within 30 days of delivery.

To be eligible for a return, the item must be unused and in the same condition in which it was received. It must also be returned in its original packaging when applicable.

To request a return, contact us at support@lmtcreative.com before sending your item back. Items returned without prior authorization may not be accepted.

Unless the return is due to an error by LMT Creative or an item arriving damaged or defective, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of our error.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged or defective, you receive the wrong item, or we made an error with your personalization or order, contact us at support@lmtcreative.com within 14 days of delivery.

Please include your order number, a description of the issue, and photographs showing the problem when applicable.

Once we review the issue, we will determine the appropriate resolution, which may include correcting or replacing the item or issuing a refund.

Exchanges

Custom and personalized products are not eligible for exchanges.

For eligible non-custom products, please contact us at support@lmtcreative.com to request an exchange. Depending on the circumstances, we may ask you to return the original item and place a new order.

Cancellations

Because custom and personalized products may enter production shortly after an order is placed, we cannot guarantee that a custom order can be changed or canceled once production has begun.

If you need to change or cancel an order, please contact us as soon as possible at support@lmtcreative.com. We will do our best to accommodate your request if production has not yet started.

European Union Customers

If an order is shipped to the European Union, applicable consumer cancellation and return rights will apply. Please note that statutory cancellation rights generally do not apply to goods made to the consumer's specifications or clearly personalized.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days after the refund is processed for it to appear on your account, depending on your bank or credit card provider.

If more than 15 business days have passed since we notified you that your refund was approved, please contact us at support@lmtcreative.com.

Questions

If you have questions about your order or this policy, please contact us at:

LMT Creative
support@lmtcreative.com